We are an independent service improvement consultancy. Every day across our society there are thousands of beautiful, successful interactions between professionals and the public, their patients, clients, pupils, and their families. There are also times when near misses occur, when humans rescue a situation by recognising a risk. Most of the time an adaption is made. Sometimes though the systems which professionals work within make it difficult and unanticipated harm occurs. That is where we can help. At Systems Safety we have the experience, skills, and tools to make sense of incidents and work with all of those people involved provide the much-needed answers.
Dawn talks about her research with families of birth injured infants and tells her own personal story